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Computer transcription misleads even as it impresses

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With speech-to-text transcription, what are you really saving?

[Patrick Emond contributed to this post]

Last week, IBM trumpeted  their latest achievement in automated speech-to-text: a record-low error rate of 5.5 percent. But always, especially with regard to saving money on transcription, you have to read the fine print.

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Commas can make or break transcription (or the case of the $10 million comma)

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Oakie, Oakhurst’s loveable mascot, seen here seemingly succumbing to exhaustion with a world-weary smile and an absent gaze. Unknown whether overtime was  a factor.

In which we ponder how an antiquated Maine labor law, a class-action lawsuit, and a controversial bit of punctuation can make the national news.

Recently, my wife forwarded me a New York Times article about a lawsuit in my home state of Maine. This isn’t a common occurrence, for how often does one really lend much thought to labor disputes in their hometown? But this one had a special flavor to it, that speaks to the risk inherent in subpar transcription.

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Rain, sleet, or “Snowpocalypse,” ATC is here for all your transcription needs!

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Winter Storm Juno or “Snowpocalypse” is arriving in the northeast with a vengeance overnight tonight, so we’re preparing for the worst while still handling all of your transcription needs to the best of our abilities!

Team ATC is ready to make sure your audio and video content aren’t buried beneath the snowdrifts or blown away in the 50+ mph blizzard-like winds.

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Confidentiality IS a no-brainer!

 

Oy, the paperwork, the legalese, the “CYA” that’s now REQUIRED when running a transcription service…or any type of service, it seems.  It’s truly never-ending, and we spend hours upon hours reviewing agreements of all kinds with major institutions while they perform risk assessments of ATC’s downtown Boston office space.  Our founder, owner, and president Sandy’s favorite is showing off his circa 1940s Brownie box camera that sits perched on a high shelf in his office impersonating part of our state-of-the-art video security system.  He was thrilled the day one of the younger risk assessment people actually thought it WAS part of the security system.  What’s the reason for all of this, you may ask? It’s the “confidentiality conundrum” that truly isn’t a conundrum…a confidentiality agreement is a no-brainer.  So…does a confidentiality agreement automatically guarantee confidentiality?

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Rain, sleet, or “Snowpocalypse,” ATC is here for all your transcription needs!

 Winter Storm Nemo, also known as “Snowpocalypse,” is arriving in New England, but team ATC is ready to make sure your audio and video content aren’t buried beneath the snowdrifts, or blown away in the blizzard-like winds.
(Blizzard of ’78 picture By David L. Ryan/Globe Staff/file 1978)

The Blizzard of 1978 caught many people by surprise, and Boston was shut down for days afterwards

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