Authentication plays a crucial role in ensuring the accuracy of your transcript(s). While we provide a 99% guarantee of accuracy, and we know perfection is not possible, authentication gets your transcript(s) that much closer to 100%
Authentication is polishing an already produced transcript to make sure it is as accurate as possible. A trained member of our team listens to the audio while comparing it word-for-word with the transcript. The focus lies on several key aspects:
- Verifying for accuracy – Is what was spoken accurately reflected in the transcript?
- Adherence to guidelines – Does the transcript align with the clients’ specific requirements? (ie. verbatim level, the inclusion of false starts, the inclusion of timestamps and placement, etc.)
- Researching terminiology – Are special or technical terms researched and incorporated properly?
In addition to checking the above, our team member will also make sure that any [guesses?] or (inaudibles) have been scrutinized as well.
There are a few things that authentication is not
Authentication is not an indication that something is inherently wrong or flawed with your transcript. Rather, it ensures a higher level of precision.
Authentication is not a uniform process. This process looks different for each client. While the basic guidelines are followed for each client’s transcript, it is important to keep in mind that each project and transcript are unique, and authentication is adaptable to each project.
Authentication is not a waste of time. We have a dedicated team of authenticators in place to provide this invaluable investment to your transcript(s) in achieving unparalleled accuracy.
There are various reasons why clients choose to authenticate their transcripts. Oftentimes, clients send us their AI-generated transcripts to have them authenticated. Other times, our clients send us archival recordings that require the need for further accuracy checking because of the audio quality. And then there are times when the audio quality is difficult for other reasons: the speakers are heavily accented or there is significant cross-talk during the recording. And yes, there are times that clients decide to invest in having ATC authenticators complete this process on our time when they know their time is more valuable and better spent in other areas that require their focus.
Whatever your reason is for needing or wanting your transcript authenticated, there is no wrong reason! While there is additional time and investment required, the benefit of achieving a near-perfect transcript is a worthwhile add-on service.
If you’re ready to elevate the precision of your transcripts, be sure to contact us and/or fill out our Get A Quote page. Our VP Michael is ready to take your call!