By now, you’ve probably heard us talk quite a bit about accuracy: how important accuracy is to us, how important accuracy is to our clients, and how our reputation is staked on our extremely high level of accuracy. But there’s more to ATC than just our accuracy. For today’s blog we thought we’d discuss another cornerstone trait of our business and our team: problem solving.
Like many businesses before us (and surely many that will come after), we pride ourselves at ATC on our problem-solving abilities. Different industries have different arrays of issues that they face on a daily basis. For instance, at your favorite coffee shop, the problem-solving skills may orient themselves towards handling irritable morning commuters, keeping the different milks stocked and syrups organized, etc. In many ways, we’re no different! Transcription service comes with its own set of unique problems, and we’re ready to handle them.
Maybe we’re biased (ok, we definitely are), but we feel that our team is uniquely equipped for solving the hiccups that come up on an everyday basis. The diversity of our remote team of transcriptionists means that an extremely wide variety of personal interests, degrees, and fields of knowledge are represented, giving us an arsenal of varied expertise that means that we can tackle anything our clients throw at us. And throw they do––whether it’s technical issues relating to uploading and downloading files, difficult, aged audio recordings, hyper-specific grammar and formatting requirements, migrating and digitizing content from old and obsolete pieces of technology, translating and transcribing foreign language audio, and so, so much more, we’ve learned and adapted to handling it all, and handling it fast. We have always relied on our team to use their collective brainpower to solve any problem that comes our way. And that trust has carried us through over 50 years of business.
So, when you’ve got an old, scratchy recording, or a collection of dusty tapes full of overlapping dialogue, or an oral history in a Spanish dialect, or any problem relating to transcription you can think of, who you gonna call?