There are so many things that we customize in our lives, from things as big in scope as the interiors of our homes to things as minute as our shower playlists. But when it comes to transcription, the concept of a customized transcript––matching the client’s content to a transcriptionist with knowledge or background in the topic––is still novel. We don’t know of any other transcription services that utilize this method besides ourselves, probably because it takes a larger, more diverse team, not to mention that the team must be human (not computer AI) and therefore will come with a higher cost to maintain. But customizing your transcript by selecting the perfect transcriptionist for the job has always been worth it to us––because it’s intimately tied to our reputation for accuracy.
When we choose a transcriptionist (or transcriptionists) to work on the audio you provide us, we have a lot of talent to choose from. Our remote team is spread throughout the nation, with a wide variety of backgrounds. Everything from their personal lives to their interests are different, but what ties our team together is their education and their exacting attention to detail.
When a client presents a new project for us at ATC, one of the most important parts in the process of us delivering them an incredibly accurate, perfectly-formatted customized transcript actually happens at the very beginning. The questions that we ask up front––questions about what the project is about, the contents of the audio files, the client’s particular needs, and the time frame in which they need the transcripts delivered––help us determine what is arguably the most important part in our entire work process: which transcriptionist or transcriptionists will be handling your audio!
We choose transcriptionists based on every project, and every project is unique, even if it seems similar at a glance to something we’ve worked on before. The speakers, the accents, and the nuances of the dialogue in each recording are all crucial pieces of the customization puzzle, and matching content to the right transcriptionist is at the heart of our ability to provide a guarantee of 99% accuracy at a minimum. After all, who better to transcribe audio with a thick Boston accent than a Bostonian, or to transcribe a lecture on Torah education by Elie Wiesel than someone with a Jewish background? While these may not be details that other services take into account, we believe at ATC that custom-matching your content to the person best equipped to understand all the subtle gradations of it is the key to providing each and every client with a customized transcript that we can be proud of, every time.