Oy, the paperwork, the legalese, the “CYA” that’s now REQUIRED when running a transcription service…or any type of service, it seems. It’s truly never-ending, and we spend hours upon hours reviewing agreements of all kinds with major institutions while they perform risk assessments of ATC’s downtown Boston office space. Our founder, owner, and president Sandy’s favorite is showing off his circa 1940s Brownie box camera that sits perched on a high shelf in his office impersonating part of our state-of-the-art video security system. He was thrilled the day one of the younger risk assessment people actually thought it WAS part of the security system. What’s the reason for all of this, you may ask? It’s the “confidentiality conundrum” that truly isn’t a conundrum…a confidentiality agreement is a no-brainer. So…does a confidentiality agreement automatically guarantee confidentiality?