Lately, we’ve been talking about what you as a prospective client should look for when hiring a transcription service. This month we’d like to talk about common misconceptions about transcription services that may be clouding your decision-making process.
1. FICTION: Transcribing is just typing words that you hear.
Transcription is more than just typing what you hear. At ATC we like to ask, “Is what was heard, what was spoken, what was transcribed?” There is a plethora of contextual understanding that goes into transcription work such as understanding and capturing tone, intent, and non-verbal speech sounds. As a transcriptionist, you also have to be able to efficiently and effectively be able to transition between guidelines when working on multiple projects. Transcription involves interpretation, context, careful listening, and application.
2. FICTION: All transcription services are the same.
Some potential clients may think that most transcription companies offer the same services. Some might think that when they hire a transcription service, “all their needs will be met,” or “everything will be included.” The reality is that it’s simply more complex that that. While all of your needs certainly can and SHOULD be met by the service that you choose, things to keep in mind when doing your due diligence include: Does the company offer the verbatim level that you’re looking for? Are additional services such as inserting timestamps or speaker labels included within your transcript or are they an extra fee? Does the company work within your area of specialty or do they custom match? How does the company you’re looking to hire handle special requests and rush requests?
These are just a few things to think about. Don’t make the mistake of assuming all transcription companies are the same. Understanding what is and isn’t included is crucial to your outcome! Decide what your needs are and make sure to find the best fit for you and your project.
3. FICTION: Cheaper is better.
It’s no secret that human transcription is not cheap. Lower priced transcription services often result in lower quality and less accurate transcripts. Ultimately, this can lead to inaccurately represented transcripts, costly error corrections, and an overall bad experience. It can also lead to confidentiality and security issues. Be sure to know your budget when you start shopping. You want to find a company that is going to be reliable and efficient with your funds.
4. FACT: Humans still outperform AI.
While AI transcription services might be cheaper and unquestionably faster, humans are still the backbone of accurate and quality transcripts. Humans are able to distinguish the nuances of human speech or poor audio. Understanding your output is the determining factor in deciding if AI or humans are best for your project.
Taking your time up front to vet the transcription services that you’re looking to hire will save you money and time on the back end, and greatly impact the success of your project. Transcription is not a cut and dry process. It’s a very nuanced process that requires more than just typing what you hear. Be thoughtful, stay informed, and make the best decision for your business needs.